Helpdesk Support
We offer:
- Excellent real - world problem solvers who love nothing more than helping people out
- Proactive communication so you'll always know what's next
- A dedicated team that specialize in specific industries, so your users will always be speaking to someone familiar with your company, your users, and your lingo
- Several methods to contact support -including phone, email and our AssureTech ® support portal
- Members dedicated solely to recording, prioritizing, and scheduling work requests so that your users’ needs will always be handled appropriately
- A team that is constantly innovating new ways to make the user and client experience better, and we welcome and encourage all of your feedback - there will always be someone to speak with.
- Rather than following predetermined response times for different categories of tasks, we allow our clients to dictate the urgency of their issues
Proven Process
- Provide your users with a remote help desk to solve their IT problems right in front of their eyes
- Automatically apply software updates and patches to user computers during off hours
- Manage regular online data backups so that those backups will always occur on time and be checked for reliability
- Provide scheduled user software installation for end users
- Dispatch technicians onsite to make installations or support hardware issues as needed
- Provide emergency 24-hour IT support, based on your pre-determined set of conditions, permissions, and escalation procedures
